Refund policy

Price Match – If you can find a lower price on the same item you have purchased from us, we’ll match it. A few conditions apply:

-        Price must be a regular everyday price and not a sale price or other limited-time discount

-        You must provide us with proof of the other price, in the form of a link to the product on their website, photo taken in their store with the product on display, photo of an ad or sign

Refund policy – We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@superagingshopper.com. Please note that returns will need to be sent to the following address: 701 Sheppard Ave. W. Suite 707, Toronto, ON,  M3H 0B2, Canada. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@superagingshopper.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Returns

We stand behind our product and hope you are completely satisfied with your purchase, but in case you aren’t, we gladly offer returns within 30 days of your purchase.  Returns must be in original packaging and in the same condition in which you received it, unless the product arrived damaged or was found to be defective. Only a partial refund will be issued if an item is not in its original packaging/condition, is damaged or is missing parts for reasons not due to our error.

THERE IS A 15% RESTOCKING CHARGE FOR RETURN OF UNUSED AND UNDAMAGED MERCHANDISE.

For hygienic reasons we cannot physically accept returns into our facility for many items, however if you experience an issue with one of these items, please contact our customer service team and they will be happy to help. 

Items that cannot be returned to our facility:

  • Raised toilet seats
  • Toileting items
  • Undergarments
  • Incontinence items
  • Urinals
  • Bath Benches
  • Bath Mats
  • Fever thermometers
  • Food thermometers
  • Ovulation thermometers
  • COPD Monitors
  • Food Scales
  • Water bottles

For hygienic reasons the following items are non returnable and non refundable due to their nature:

  • Disposable Faceshield with Head Gear
  • KN95 Face Masks
  • Disposable Procedural Face Masks
  • Disposable Procedural Face Masks – Level 2
  • Reusable Face Masks
  • Isolation Gowns

Shipping charges (if any) are not refundable. All Canadian sales tax will be refunded.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@superagingshopper.com.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.