Shipping policy

Shipping

All orders are shipped with a tracking number.   We generally use FedEx® Ground for shipping of customer orders.

Normal Delivery Time Frame

UPS® or FedEx® Ground Service: 2 - 7 business days

UPS FedEx Priority Shipping Service: 1 - 2 business days

International Shipping

We use UPS or FedEx for international shipping. 

Cancellations

Should the need to cancel an order arise, please contact our customer service as soon as possible at support@superagingshopper.com or 1-800-747-1381 Monday to Friday 8am-5pm, and we will do our best to accommodate. Please include your name and order number if contacting us by email.

Returns

We stand behind our product and hope you are completely satisfied with your purchase, but in case you aren’t, we gladly offer returns within 30 days of your purchase.  Returns must be in original packaging and in the same condition in which you received it, unless the product arrived damaged or was found to be defective. Only a partial refund will be issued if an item is not in its original packaging/condition, is damaged or is missing parts for reasons not due to our error.

Some products (such as blood pressure monitors) carry warranties longer than 30 days. Please contact Customer Service for exact warranty information.

For hygienic reasons we cannot physically accept returns into our facility for many items, however if you experience an issue with one of these items, please contact our customer service team and they will be happy to help. 

Items that cannot be returned to our facility:

  • Raised toilet seats
  • Toileting items
  • Undergarments
  • Incontinence items
  • Urinals
  • Bath Benches
  • Bath Mats
  • Fever thermometers
  • Food thermometers
  • Ovulation thermometers
  • COPD Monitors
  • Food Scales
  • Water bottles

For hygienic reasons the following items are non returnable and non refundable due to their nature:

  • Disposable Faceshield with Head Gear
  • KN95 Face Masks
  • Disposable Procedural Face Masks
  • Disposable Procedural Face Masks – Level 2
  • Reusable Face Masks
  • Isolation Gowns

Shipping charges (if any) are not refundable. All Canadian sales tax will be refunded.